ビジネス講座・セミナー運営事業

Business Courses & Corporate Training

It is a given that companies want to ensure that they have an excellent human resource team. Personnel that have mastered proper etiquette and communication skills are priceless. Based on our years of experience, we have developed our unique MOTTO service skills certification courses.
This system is already in place with our clients. From now on, the average businessperson can make use of these credentials which will add to their versatility. Our programs assist participants in revitalizing their workplace skills gained from our MOTTO certification with confidence.

Motto Service Skills Certification

Motto Service Skills Certification

There are 3 certification courses (basic, advanced, and motto) arranged in a way to pick up the essence of each level in intensive courses. Please refer to the chart below

Intensive Course

Our courses will teach you the essential business skills through intensive courses divided into modules.
Our intensive course is divided into the 4 modules below.

  • The "Business Etiquette" course takes place monthly at our seminar room. We also conduct other corporate classes. We accept inquiries from companies at any time through our contact page.
  • This course is a corporate course.
    We accept inquiries from companies at any time through our contact page

Course Example

Business Etiquette Course
  • STEP1 : Business Etiquette Basics
  • STEP2 : Telephone Etiquette and Basics in Dealing with Customers
  • STEP3 : Approaches to Efficient Work
Business Communication Course
  • STEP1 : Effective Methods for Dealing with Customers
  • STEP2 : Business Communication
  • STEP3 : Customer Psychology and Handling Complaints
Coaching Course
  • STEP1 : Activating an Organization
  • STEP2 : Coaching
  • STEP3 : Store Operation (Improving CS)
Specialty Course
  • Bookkeeping Course (Basic Level 3)

Service Skill Certification Course

These courses are aimed at business people interested in obtaining professional credentials.

  • We have already successfully held each of these courses at different companies.
  • We are accepting inquiries from companies at any time through our contact page.
Basic Certification Courses

This course will help you master basic business etiquette in a systematical and practical way.
It is built around intra-office communication skills as well as practicing customer service by understanding the customer's perspective.

Advanced Certification Courses

After completing the business etiquette course, you can learn how to coach staff members systematically as well as onsite applicable skills like OJT and more.

MOTTO Certification Course

After completing the leadership skills course, you can acquire business management and operational skills for facilities and stores in a systematical and practical way.

Course Examples

Basic Certification Courses Certified Advanced Courses Certified MOTTO courses
  • Business Etiquette
  • Communication
  • CS and Hospitality
  • CS Etiquette (by line of business)
  • Boosting Visualization
  • Telephone Etiquette
  • Handling Complaints
  • Practical Business Skills
  • Basic English for Dealing with Customers
  • Basic Course Application
  • Communication Skills
    Development
  • Presentations
  • Boosting Sales Skills
  • Coaching
  • Career Boost
  • Increasing Self-Awareness
  • English for Dealing with Customers
  • Instructor Training
  • CS Management Skills Training
  • Leadership Development
  • Problem-solving Training

For each of the three certified courses- basic course, advanced course, MOTTO course - lectures, exams and practical interviews are scheduled.

Utilizing Certification Systems / Personnel Evaluation System Reform

The purpose of the qualification system is, that by strengthening employee workplace skills you can also improve the productivity of the store. Strengthening workplace skills is also important for improving service. The accumulation of experience, education and training will gradually lead to improved service skills.

Incorporating a qualification system into your personnel evaluation system will not only improve productivity of your store but also boost the motivation of your staff by linking qualification to salary and allowances.

The following is a introduction of the qualification system respective to certification level.

資格制度の活用例

Levels Main Level Overview Sub-Level Overview Evaluation
Level5 Mastering the 5 principles of service
  • Products knowledge level
  • Conducting Business level
  • Customer satisfaction level
  • Qualification test
    (Test and practical interview)
  • Manager assessment
  • CS inspection sheet
Level4 Mastering 2-way communication etc.
Level3 Mastering team work etc.
Level2 Mastering coaching skills
Level1 Mastering store management
(Personnel, Products, Operations etc.)
Headquarters, general business assessment
Expert Level Mastering business management
(Strategic planning, financial management, human resources etc.)
Board member assessment

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